Engaging Employees to Increase Performance

Increasing employee satisfaction through a successful recognition and reward program.

Case Study Infographic: 13,000 Incentive Program Participants
Case Study Infographic: Over 20,000 Reward Items in Incentive Program
Case Study Infographic: 20% Increase in Employee Satisfaction From Incentive Program

The Brief

A national healthcare company wanted to increase employee satisfaction by recognizing and
rewarding their 13,000+ homecare clinicians. Their aim was to drive desired behaviors and
recognition at the local manager level, and make the process more personal, meaningful, and
encourage loyalty and retention.

The Solution

Our team designed and built a recognition and reward program leveraging ASPIRE by Core Rewards' G7 technology online platform. An online account was created for each associate. The platform operates
as an internal portal for a variety of program communications, points bank, and rewards catalog.
Participants can redeem points earned on 20,000+ merchandise and travel reward items, including a
wide variety of company branded merchandise.

A supply of printed cards, each with a unique code, are sent to each office manager on a quarterly
basis. Detailed criteria for awarding the cards is included. Delivering the cards can truly become an
event at the branch location. Cards are awarded for a variety of measurable activities. Once awarded,
associates’ login to the program website, input the unique code, and points are automatically added
to their accounts.

The Results

Employee satisfaction has increased over 20% since program launch. Our client has since utilized the
platform for additional seasonal and service-driven initiatives.